Wireless Won T Connect

Lee Badman Wireless networking is both pervasive and getting more complicated behind the scenes. For end users, Wi-Fi is the invisible network resource that they connect to. For wireless network administrators — who design, deploy and support the wireless LAN — the Wi-Fi network is a fairly complicated beast with many moving pieces that are part of the bigger networking environment. When wireless connection problems occur, how end users and administrators respond depends on various factors.
wireless won t connect

Why cannot I connect to the secured wireless network of the router?

Lee Badman Wireless networking is both pervasive and getting more complicated behind the scenes. For end users, Wi-Fi is the invisible network resource that they connect to. For wireless network administrators — who design, deploy and support the wireless LAN — the Wi-Fi network is a fairly complicated beast with many moving pieces that are part of the bigger networking environment. When wireless connection problems occur, how end users and administrators respond depends on various factors.

In this article, we consider 10 common steps for troubleshooting and exonerating the wireless network on the way to finding the source of trouble. Step 1: Turn it on and point it in the right direction. Sometimes the most obvious causes of system trouble can be the hardest to see.

All of us make faulty assumptions at times. When we go to access the Wi-Fi network and nothing happens, it’s best to start with the absolute basics.

Regardless of what device you are using, verify that the wireless adapter is toggled on. On phones and tablets, make sure you are not in Airplane Mode. Many WLAN environments have multiple service set identifiers , or network names, and not all of them lead to where you want to go.

When your Wi-Fi is enabled and you show a connection but can’t get anywhere, check to make sure you are connected to the right network for your particular role. Some wireless networks are special-purpose dead ends that don’t reach the internet.

Depending on what network you are connecting to, you may need coordinated permission to use the Wi-Fi. If you skip this step, the wireless network can certainly feel broken. Verify your Wi-Fi client adapter is turned on and you’re not in Airplane Mode. Step 2: Define the scale of the problem. The vast majority of Wi-Fi problems are single-client issues — as long as the network was designed and installed by qualified professionals. At the same time, even market-leading vendors can deliver buggy code, and good components occasionally do fail.

When you encounter wireless network performance issues, you need to understand how far the problem stretches. This step applies whether you run the network, or just use it. Take a deep breath before you start calling the entire wireless environment bad. If you are the only one having wireless connection problems in a room full of people, then that is telling.

Do you have a comparative device? For instance, can you connect with your laptop but not your smartphone? Can you compare your situation with someone nearby?

If you conclude the issue is with a single device, user or password, then you may need help desk assistance to get configured correctly. All client devices and individual user accounts can have issues. Whether you’re a C-level employee or your device is a top-end Apple product, everyone eventually experiences wireless connection problems. If multiple users are having issues, the more details you can provide to IT, the faster the resolution will be.

Finding the scope and scale of your wireless connection problems Step 3: Sleuth basic diagnostics. There’s no such thing as too much information when reporting network troubles. Just try to be specific. When your wireless connection fails, it can be unnerving, especially when you’re trying to do actual work. Laptops, tablets and smartphones can show and tell you basic diagnostic information. But you have to know what you’re looking at.

Don’t jump to conclusions based on scant information. Signal bars are perhaps the most basic and universal indicator of signal strength. When wireless network connectivity is in question, we probably all take a look at the bars. If the bars are not present or too weak, then that’s good information — but it may not tell the whole story. Some client devices are really poor at roaming, which is the process of leaving one cell for a stronger or better one. Roaming is mostly all client-controlled, subject to however the wireless adapter driver code was written.

This is not spelled out in the 11 standard, so vendors have flexibility to put their own spin on roaming. If my device doesn’t roam well, my weak signal can actually be poor device performance on a perfectly healthy network. Ping with caution. One of the most universal network troubleshooting steps is to ping a destination. This tells you whether the target device is alive, that the network path between source and destination is good in both directions, and how long it took to get a response.

But ping may fail for several reasons — from host-based firewall settings to filtering along the way. Use ping, but know that it’s not absolute. DNS problems can be tricky. I try to reach SearchNetworking. Is the Wi-Fi broken? Maybe not. Basic DNS tests are easy, and they tell a lot when troubleshooting. Include your DNS findings in any trouble ticket. Most well-run networks have everything labeled in some fashion.

If you are reporting trouble and have an access point AP within sight, try to note how it’s labeled and what color LEDs are visible on it. Every bit of input helps for troubleshooting wireless connection problems.

Step 4: Report trouble with good information. Outside of the smallest business environments, a business WLAN typically has several components that help you get on the network and keep you connected. The fastest resolution will come with good information relayed to support staff, whether it’s a formal help desk or just the IT person who deals with problems.

The following information and questions are important when troubleshooting wireless connection problems: Where did the problem occur? Within a given room? If applicable, did the trouble follow you to a different room, floor or building? If you have multiple devices, did they all have problems?

If not, which devices worked and which did not? If they all failed, did the failure feel the same? What time and date did the issue happen? Nothing is harder to troubleshoot than, “Last week sometime, I had an issue on the network. Good timestamps help immensely.

Get a meaningful description of what was experienced. Was the wireless network visible? Could you connect but get nowhere, or not connect at all? Did you get an IP address? Was any DNS testing done? If on a smartphone, did you toggle between Wi-Fi and cellular to see if one network behaved while the other did not?

Step 5: Untangle advanced client issues. When everything seems to be configured correctly, but a certain device just won’t behave, it’s time to dig deeper on the device.

At this point, one classic mistake is to start adjusting settings on the network to try to “fix” a problematic client device. Leave the network alone or you’ll likely cause bigger issues. Watch out for these following items, and expect all of these to be scrutinized if a help desk is involved: Unfortunately, drivers can still wreak havoc on whether a Windows machine will perform well on Wi-Fi.

Even with Windows updates turned on, most hardware drivers do not automatically refresh. All three can cause problems. If you are connecting to an enterprise secure WLAN , something as simple as time and date inaccuracies can prevent wireless authentication. Make sure yours are right. Enterprise secure networks are far more complicated than those simply using a password or pre-share key.

Several settings may have to be configured and possibly even a certificate loaded on your client device before you can connect. Business networks are frequently concerned with authentication, strong encryption and logging details of every connection for audit and troubleshooting purposes. This greatly increases the complexity of getting individual client devices onboarded.

See if your network administrators provide a configuration tool or written instructions on getting configured, or you’ll likely stay dead in the water. User credentials can also be a problem — especially if your network requires occasional changes to passwords.

What is the trickiest wireless connection problem you’ve encountered? How did you fix it?

4 days ago On the one hand, you can connect to your wireless router, but on the If your connection problem affects multiple devices, this step won’t be. The first step if your phone won’t connect to Wi-Fi is an obvious one: You should open up the settings menu and check under Wireless and network (might be. Wireless networks have become an increasingly popular way to access the Internet. Connecting to a wireless network allows you to browse the Internet without.

10 steps to troubleshoot enterprise wireless connection problems

Restart the laptop. Try a different laptop to see whether it has the same problem. If the Problem is caused by your laptop, please call the support of your laptop.

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HOWTO: 10 steps to troubleshoot enterprise wireless connection problems

Solved: Dell N Laptop Windows 7 Home Premium (bit) SP-1 Dell Wireless b/g/n Network Adapter Western Digital. If your WiFi isn’t working, keeps shutting off, or is slowed down, follow these If your wireless connection suddenly stops working, before trying. In this article, I’ll explain why your iPhone won’t connect to Wi-Fi and help you fix the problem, whether it’s with your iPhone or your wireless.

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